Custom Orders and Returns
What is the return and refund policy?
Returns must be made within 30 days after the product shipment date. Products should be unused and returned as per instructions from customer service. Customers are responsible for shipping and handling costs for returns. Unauthorized returns will not be refunded. In case of damaged products, Luxafor accepts returns for a full refund in accordance with their return procedures.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us at support@luxafor.com immediately. We generally process orders within 24 hours, and once we have processed your order, we’ll be unable to make any changes.
How can I order a Luxafor Smart Button for my company in the EU?
To issue an invoice without VAT, please send the full name of your company and its VAT number along with the billing and shipping address, your preferred payment method, and the amount of Luxafor devices to support@luxafor.com
How can I get a logo engraved on the Luxafor Flag?
To have your company logo engraved on the Luxafor Flag, you need to place an order for a minimum of 60 units. The engraving costs an additional $7.00 per unit. The cost per unit may decrease with larger orders.
1. What is the process for ordering a Luxafor Flag with a custom logo?
- Send an email to luxafor@greynut.com with the following details:
- Your company's logo in vector format.
- Billing and shipping addresses.
- Preferred payment method.
- The number of Luxafor Flag units you wish to order.
2. What file format is required for the logo engraving?
- You need to submit the logo in vector format or as a high-resolution PDF file when placing your order for products with engraving.
3. Is there a minimum order quantity for custom logo or lettering engraving?
- Yes, custom logo or lettering engraving is available for orders of 50 or more pieces.
4. How can I inquire about more details and pricing for custom orders?
- For further details and specific pricing information, please send an inquiry to luxafor@greynut.com.
What should I do if I'm interested in ordering Luxafor devices in bulk?
If you are considering a bulk purchase of Luxafor devices, simply send a message to the Luxafor team, and they will prepare a personalized quote for you.
I have other questions
For support or assistance with Luxafor products or services, you can contact our team by emailing support@luxafor.com or calling +371 27755544. When reaching out, it's helpful to provide a detailed description of your issue.